Knowledge Age helps buyers of information technology outsourcing (ITO) services achieve maximum value from their sourced relationships during each critical phase of outsourcing. We provide solutions, services, tools and practical information technology outsourcing (ITO) expertise.

As innovative experts, Knowledge Age can help your organization to Evaluate, Implement, and Evolve the sourcing strategy that's right for your situation. We provide a comprehensive range of Outsourcing and Insourcing consulting services that lead change and deliver unique insight through an objective and balanced view of sourcing options.

Our Services:

• Research and Training
• Strategy and Feasibility
• Outsource and Insource Process Management
• Solution Development and Business Case
• Supplier Selection and Evaluation
• SLA Development and Contract Negotiation
• Transition Support
• Relationship Management
• Management of Outsourced Projects

Research and Training

We provide deep industry knowledge and contemporary sourcing insight to support the research and training that is critical in determining the right sourcing initiative.

Strategy and Feasibility

Our creative methodology defines a strategy development approach to assess the feasibility of your business needs and evaluates the service delivery range for the best outsourced and insourced relationships. We assist organizations that are either considering outsourcing for the first time or who are already in an outsourcing arrangement and need to reevaluate their business case.

Outsource and Insource Process Management

The complexity of outsourcing decisions requires extensive experience to achieve the successful delivery of non-core business processes. Choosing either an Outsourced or Insourced environment will be determined by future state goals and strategy development. Our customized approach and innovative sourcing strategies exposes our clients to creative and objective solutions as well as innovative contract structures for traditional outsourcing arrangements. We also develop comprehensive solutions that consider on and offshore locations that will best serve the clients strategic goals.

Solution Development and Business Case

Our expertise lies within establishing a customized solution that develops the right mix of internal and external sourcing options uniquely aligning with your operations. Building a solid business case founded on the true cost of operations includes an evaluation of the country location, configuration and scope of the project in order to optimize the solution development.

Supplier Selection and Evaluation

Comparing suppliers and evaluating service requirements ensures that the most qualified onshore and offshore vendors are considered, analysed and engaged. The supplier selection criteria, manages the methods of evaluating RFP, RFI and SOW responses and ensuring the supplier can provide the services that are in the scope of the agreement.

SLA Development and Contract Negotiation

Service Level Agreement development is imperative to the long-term future success of any function that is outsourced. The SLA process includes the definition of service level agreements and ongoing management for continuous improvement of service levels and functions. Achieving value-driven operational excellence requires higher service levels and cost-effective business operations to maintain your investment and increase your bottom line.

Transition Support

During the transition phase our methodology helps clients and suppliers define and implement the “Transition Plan”, a high-level implementation plan that ensures an effective service delivery management process for each sourcing event. We ensure that the transfer of service delivery and all associated people, systems and other resources is effectively managed and the risk to the business is controlled.

Relationship Management

As outsourced and insourced relationships evolve organizations need to administer routine follow-ups to ensure the newly transformed operation succeeds from the kick-off of the agreement and maintains ongoing support throughout the term of the deal. We provide services such as Health Checks, Governance, Service Level Agreement and Contract Management maintenance to ensure that contracts established three to five years
previously are still viable and effectively producing the same results . We conduct monthly, quarterly and annual true-up reviews, including contract modifications to ensure the relationship continues to be aligned and the agreement meets the clients expectations.

Management of Outsourced Projects

Successful project outsourcing requires a whole new set of skills over common in-house project management. We can train you or help you in every stage of the outsourcing project. We provide services in requirements gathering and definition; risk management; request for proposal (RFP) creation; proposal and vendor evaluation; contract monitoring; metrics and performance measurement.