At Knowledge Age we are rarely impressed by latest buzzwords, "hot new methodologies" or anybody's "wave of the future" marketing spin.

We realize that each company has unique issues and there is no one-size-fits all solution. We believe in a customized approach based on each client's business driven needs, people, current policies, processes and procedures.

Our approach is best described by "we learn". We constantly learn about all the latest technologies, methodologies and buzzwords. On the assignment, we learn about your organization, your business needs, your people and your problems. We harness all that knowledge, take into account the unique challenges of your project and then team up with you to create the best possible solution.

Our approach varies from case to case, but some fairly typical sample steps in our consulting approach are:

• We begin the process by qualifying and quantifying your business goals and your expectations.
• Usually, we perform an introductory meeting with all or selected members of your staff on which we introduce ourselves, present our view of the goals we are trying to achieve and explain how we plan to move forward, what they can expect from us and what we expect from the organization.
• We then interview your staff, investigate your procedures, tools and templates; review your documents and artifacts and learn about your processes. We always try to build on top of the processes actually being used because acceptance and success chances of our changes are greater if there is a commonality with the established processes in your organization.
• By comparing the current situation with the desired goals, we can make specific and detailed Action Plan.
• We publish the Action Plan, gather feedback, develop it further, approve it and start the implementation.
• We determine, develop/acquire and deliver appropriate training and mentoring and evaluate and propose tools to be procured.
• We also implement measurements and processes that will be used to track the success of the Action Plan. We constantly monitor those measurements and track risks and adjust the Action Plan accordingly.

IT Outsourcing and Offshoring Lifecycle Management, Consulting and Training.

Unbiased advice on IT Outsourcing, Insourcing, Shared Services and Offshore Outsourcing; Outsourcing Management; Vendor Management, Contract Management, RFP and RFI consulting, training and mentoring.